7 Days
Return Window
5–7 Days
Refund Time
Unopened
Condition
Easy & Fast
Process
Eligible for Return
- Unused, unopened products in original packaging
- Item received damaged or defective
- Wrong item delivered
- Return requested within 7 days of delivery
Not Eligible for Return
- Opened or used skincare / makeup products (hygiene reasons)
- Products without original packaging
- Items returned after 7 days of delivery
- Sale or discounted items (unless defective)
- Gift sets that have been opened
How to Return
1
Contact Us
Email [email protected] with your Order ID and reason for return within 7 days of delivery.
2
Get Approval
Our team will review your request and send a return approval within 24 hours.
3
Ship It Back
Pack the item securely in its original packaging and send it to our address. Shipping cost for returns is covered by us for defective items.
4
Receive Refund
Once received and inspected, your refund will be processed within 5–7 business days.